Taking on new contracts across Melbourne
Office Cleaning Services Melbourne
Golden Star runs office cleaning in Melbourne for small suites through to multi-floor tenancies. The same police-checked team comes to every visit, works to a written scope you approve, and brings its own products and equipment. Send us your details and a quote comes back within two business hours.
- $20M insuredPublic liability, certificate on request
- Police-checkedEvery cleaner, rechecked yearly
- No lock-inMonth to month, 14 days' notice
Completion report Sample
Level 3 tenancy, 40 desksTue 7:48 pm · team of 2
- Desks and phones wiped40/40
- Kitchen and dishwasherdone
- Bathrooms restocked2/2
- Kitchen tap dripping, reportedflag
This page is for whoever looks after the office: the practice manager, the operations lead, or the owner who still ends up taking the bins out on a Friday. If you are comparing office cleaning companies in Melbourne, here is the short version of how we work.
We clean after your staff go home or before they arrive. We send the same small team each time, and every visit is checked against a scope of works that names each room and each task. You are never left guessing what the invoice paid for, because a completion report lands in your inbox the same night.
Most of our work is regular contract cleaning, from one to five visits a week, in the CBD, the inner suburbs and the south-east business belt. We also take on one-off jobs: a deep clean before a fit-out or an audit, and an end of lease clean when a tenancy is handed back to the landlord.
There is no lock-in. The agreement runs month to month, and either side can change the schedule or the scope with 14 days' notice. Anything missed gets fixed within 24 hours of you telling us. That is the whole deal, and the rest of this page explains each part of it.
The agreement
What makes office cleaning in Melbourne reliable week after week?
Reliable office cleaning in Melbourne comes down to four things we put in writing: the same team at every visit, a scope of works you approve, a record after every clean, and a 24-hour fix when anything is missed. Price matters, but those four decide whether you keep a cleaner.
Clause1.1
The same people, every visit
Rotating rosters are the main reason office cleaning slips. A new face does not know which bin is recycling, that the boardroom chairs get pushed in, or that the second bathroom runs out of hand towel by Wednesday. We give your site a small, fixed team and keep it there. When someone takes leave, their cover reads your site notes and walks the floor with a supervisor before cleaning alone.
Clause1.2
A scope of works you sign off
Before the first visit you receive a written scope: each area, each task and how often it happens. It covers the jobs that quietly get skipped, like skirting boards, internal glass, the tops of partitions and the inside of the microwave. When your office changes, whether that is new staff, a fit-out or different hours, the scope changes with it.
Clause1.3
A record after every clean
The team ticks off each visit against that scope, and you get a short digital completion report the same night. It lists what was done and anything that needs your attention: a blown globe, low soap stock, a fire door that did not latch, or a leak under the kitchen sink.
Clause1.4
Missed items fixed within 24 hours
Report a miss by email or through the contact form and it is fixed within 24 hours, usually on the next visit or sooner. A second miss on the same task brings a supervisor to your site to find out why, because one missed desk is an accident and two is a training problem.
Checked by someone who is not the cleaner
Supervisors make unannounced checks on every contract on a rolling basis, walking the floor against your scope. Corporate accounts also get a formal monthly review. To see how that works from walk-through to sign-off, read how our cleaning process runs.
Services
Which office cleaning services do we run?
We run six office cleaning services: regular contract cleaning, commercial building cleaning, corporate multi-floor programs, small office cleaning, deep cleaning and end of lease cleaning. Most clients start on a regular program and book a deep clean on top every six to twelve months. Compare them all on our office cleaning services page.
Regular office cleaning
One to five visits a week on a fixed schedule, usually between 6 pm and midnight on weeknights, or before 7 am where the building locks down overnight. Desks, floors, the kitchen, bathrooms and bins are done every visit. Dusting, glass and meeting rooms rotate through the week so nothing waits a month.
- Suits
- Any office with staff in most days
- Visits
- 1 to 5 a week, same days and times
- Billing
- Per visit, invoiced monthly
Commercial office cleaning
For offices inside larger commercial buildings: multi-tenancy blocks, business parks, and offices attached to a warehouse or showroom. We work inside the building's rules on access cards, loading docks, waste rooms and contractor induction. Shared foyers and lift lobbies can be cleaned under a separate scope for the owner or managing agent.
- Suits
- Tenants, owners and building managers
- Access
- Key and card holding included for regular clients
- Common areas
- Quoted as their own scope
Corporate office cleaning
Multi-floor tenancies and floors over 500 square metres, run under a service level agreement with a named account manager and a monthly review. We split the floor plate into zones, staff each zone with the same people, and report against the agreement rather than a generic checklist. Faults reported during the day get a same-day response.
- Suits
- Head offices, CBD towers, firms with several sites
- Includes
- SLA, monthly review, same-day fault response
- Visits
- Usually five nights a week
Small office cleaning
Suites under 100 square metres: accountants, upstairs consulting rooms, design studios and two-room agencies. Weekly or fortnightly visits are common. You still get the written scope, the same cleaner and the month-to-month terms, and the guide price starts at $90 a visit with GST included.
- Suits
- Teams of roughly 2 to 12 people
- Visits
- Weekly or fortnightly
- From
- $90 a visit, GST included
Office deep cleaning
A top-to-bottom reset once or twice a year, or before a fit-out, an audit or a big return to the office. It covers carpet hot water extraction, dusting of vents and light fittings, a full kitchen degrease, upholstered chairs, and disinfection of touch points with TGA-listed products. We run it overnight or on a weekend so nobody works around it.
- Suits
- Every office, on top of regular cleaning
- Timing
- Overnight or weekend
- Also for
- Post-illness cleans and pre-audit resets
End of lease office cleaning
A vacate clean timed to your handover date and built around the make-good clause in your lease. We clean the empty tenancy from the ceiling vents down to the skirting boards, lift the marks left where furniture stood, clean inside joinery and appliances, and send dated photos you can forward to the landlord or agent.
- Suits
- Tenants moving out, agents handing back
- Proof
- Dated photos of every room
- Booking
- Two weeks ahead is ideal
Add-ons join any program on their own schedule: office carpet cleaning, office window and glass cleaning and kitchen and breakroom cleaning. Agencies can also book real estate agent cleaning for their own office and vacated listings.
Price my programWorkplaces
What kinds of office do our cleaners look after?
Our cleaners look after most workplaces that run on desks: small professional suites, corporate floors, medical and dental rooms, serviced offices and co-working spaces, agencies with a shopfront, and offices inside industrial sites. Each one changes the scope, the hours we work and the products we carry.
Professional suites
Accountants, lawyers, recruiters and design studios in one or two rooms. The work is quick but detail heavy: a kitchenette, one bathroom, a reception desk that clients see first thing.
ScopeWeekly visit, desk and phone wipe, kitchenette reset
Corporate floors
Head offices and CBD tenancies with hundreds of desks, several kitchens and a boardroom that hosts clients daily. Here the job is consistency across zones, so we staff by zone and report by floor. See our multi-floor corporate programs.
ScopeNightly, zoned teams, SLA reporting
Medical and dental rooms
Consulting rooms, treatment areas and waiting rooms are cleaned in a clean-to-dirty order with colour-coded cloths and TGA-listed disinfectant on clinical surfaces. Our work supports your accreditation evidence; it does not replace your own infection control policy. Read more on medical office cleaning.
ScopeDaily, clinical zones cleaned first, records kept
Serviced and co-working spaces
Hot desks, member kitchens and meeting rooms that change hands several times a day. We reset rooms, restock kitchens and work early slots so members arriving at 7 am find the space ready. More on serviced office and co-working cleaning.
ScopeDaily or twice daily, touch points first
Agencies with a street front
Real estate, travel and finance offices where the front window and the client desk are the brand. Glass, entry mats and the waiting area get more attention than the back office, and cleans are timed around open-home Saturdays.
ScopeFront glass weekly, entry every visit
Offices on industrial sites
Admin blocks, lunchrooms and amenities inside warehouses and factories in Braeside, Dandenong and Clayton. Dust tracks in from the floor, so matting, hard floors and the lunchroom carry most of the load. These sit under our cleaning for offices in commercial buildings.
ScopeHard floors and lunchroom every visit
Scope of works
What is included in every office clean?
Every regular visit covers desks, floors, the kitchen, bathrooms, bins and the entry. Dusting, internal glass and meeting rooms rotate weekly, while carpets, upholstery and high fittings sit in the deep clean. The full list goes into your written scope, and our guide to what's included in office cleaning covers every area.
| Area | Every visit | Weekly | Deep clean |
|---|---|---|---|
| Desks and workstations | Clear desk surfaces wiped, phones, keyboards and mice sanitised | Monitor stands, drawer fronts and chair bases dusted | Fabric chairs shampooed, partitions washed |
| Floors | Carpets vacuumed with HEPA machines, hard floors damp mopped | Edges, corners and under desks vacuumed | Carpet hot water extraction, hard floor machine scrub |
| Kitchen and breakroom | Benches, sink, tables and splashback cleaned, dishwasher loaded or emptied | Inside the microwave, fridge doors and handles | Fridge emptied and washed, oven and tiles degreased |
| Bathrooms | Toilets, basins, mirrors and floors sanitised, paper and soap restocked | Cubicle partitions, tiles and doors wiped | Grout scrubbed, exhaust fans and vents cleaned |
| Bins and recycling | Emptied, relined and taken to the building's waste room | Kitchen and bathroom bins washed | Covered weekly |
| Reception and entry | Front door glass and counter cleaned, entry mat vacuumed | Seating, signage and display shelves dusted | Entry glass both sides, door tracks cleared |
| Meeting rooms | Tables wiped, chairs squared, whiteboards cleaned if asked | Full clean including skirting and chair legs | AV joinery and high ledges dusted |
| Glass and partitions | Fingerprints spot cleaned on doors and panels | Internal glass and partitions washed | Ground-floor windows inside and out, sills and tracks |
| High-level dusting | Not needed each visit | Cupboard tops and ledges within safe reach | Air vents, light diffusers and blinds |
We supply the products and equipment. That means commercial vacuums with HEPA filters, microfibre flat mops that use far less water than a string mop, and colour-coded cloths so the cloth used on a toilet never touches a kitchen bench. Disinfectant is kept for touch points and bathrooms, and it is TGA-listed where it makes a disinfection claim.
Every chemical we bring has a current safety data sheet, and we leave a copy on site. WorkSafe Victoria requires an employer that uses or stores hazardous substances to hold an up-to-date SDS and give employees and contractors access to it; see WorkSafe Victoria's guidance on safety data sheets. Having ours on file saves you asking.
Not included unless you add it: windows above the ground floor, carpet extraction on regular visits, hand washing of dishes left in the sink, moving heavy furniture, and biohazard cleanup.
- RedToilets and urinals only
- YellowBasins, taps and bathroom surfaces
- BlueDesks, glass and general areas
- GreenKitchens and food areas
Prices
What will office cleaning in Melbourne cost you?
Most small Melbourne offices under 100 square metres pay $90 to $160 a visit, and offices of 100 to 300 square metres pay $150 to $280 a visit. Larger floors get a fixed quote after a free walk-through. Every price includes GST, labour, products and equipment. Full bands are on our office cleaning prices page.
Small office · under 100 m²
Suite program
$90to $160 a visit
- Weekly or fortnightly visits
- Floors, bins, bathroom, kitchenette
- Desks and phones wiped
- Same cleaner each time
Medium office · 100 to 300 m²
Business program
$150to $280 a visit
- Two to five visits a week
- Full scope with weekly rotation
- Completion report every visit
- Supervisor checks each month
Large office · 300 m² and up
Corporate program
Fixedafter a walk-through
- Nightly or custom schedule
- Service level agreement
- Named account manager
- Multi-site contracts available
What moves your priceEffect
- Floor area and layoutOpen plan is quicker than many small rooms
- Visits a weekMore visits lower the price of each one
- Kitchens and bathroomsWet areas take the most time per square metre
- Floor typesHard floors need mopping as well as vacuuming
- Access hoursTight windows can need a bigger team
Why the cheapest quote can cost more
Pay for commercial cleaners in Victoria is governed by the Cleaning Services Award 2020. It fixes minimum hourly rates, penalty rates for night and weekend shifts, and allowances. When one quote sits far below the other office cleaning contractors you have spoken to, ask how the cleaner is paid and how many hours the price allows. Usually the answer is fewer minutes on your floor.
Our prices are fixed per visit, so a slow night is our problem, not yours. For a line-by-line breakdown of what drives cost, read how much office cleaning costs in Melbourne.
Switching
Why do businesses switch their office cleaning company to us?
Most businesses that switch to us were let down on consistency: a different cleaner every fortnight, the same corners missed, and nobody answering when they complained. We fix that with fixed teams, a written scope and a named contact who replies the same business day.
| What went wrong before | How our agreement handles it |
|---|---|
| A new face every few weeks | A fixed team for your site, with briefed cover for leave |
| The same spots missed again | Fixed within 24 hours, and a second miss brings a supervisor |
| No idea what the invoice covers | A written scope plus a report after every visit |
| Stuck in a 12-month contract | Month to month, 14 days' notice to change or cancel |
| Chasing insurance paperwork | Certificate of currency sent before the first clean |
| Surprise extras on the bill | One fixed price per visit, GST and products included |
Switching usually takes about two weeks. Give your current cleaner their notice, we walk the site and agree the scope in the meantime, and our team starts the night after the old contract ends. For the full checklist of questions worth asking any provider, read our guide to choosing a cleaning company.
Copies of every document are listed on our compliance and credentials page, and you can learn who we are on the about Golden Star Office Cleaning page or read what clients say in their reviews.
Service areas
Which Melbourne suburbs do our office cleaners cover?
Our office cleaners cover metropolitan Melbourne, from the CBD and inner suburbs to the bayside, the south-east business belt, the east and the west. Most metro addresses carry no travel surcharge. Each suburb below has its own page, and every other area is listed on our office cleaning service areas page.
City and inner northCBD and fringe
Bayside and southPort to Braeside
South-eastBusiness parks
EastBoroondara
WestCity edge to Werribee
Also covered: Docklands, Southbank, St Kilda, Fitzroy, Abbotsford, Brunswick, Box Hill, Glen Waverley, Cheltenham, Frankston and the suburbs in between. Searched for office cleaners near me and your suburb is not here? Send the address with your quote request and we will confirm cover the same day.
CBD towers
Expect contractor induction, after-hours access through building security and a set waste room. We hold induction records for each building and keep the same cleaners on the swipe list.
South-east business parks
Bigger floor plates, a lunchroom that feeds a whole shift, and dust from the warehouse floor. Hard floor care and matting get more time than the desks.
Inner-suburb conversions
Terraces and old factories in Richmond, Collingwood and Carlton mean stairs, timber floors and small kitchens. We plan the order so no one carries a vacuum down three flights twice.
Getting started
How does a new cleaning contract get started?
A new contract starts with a quote request, then a free 20 to 30 minute walk-through, then the first clean, usually within two weeks of your first message. After a month we review the scope against how your office really runs and adjust it.
Day 1
Tell us about the office
Send the floor area or desk count, your suburb and the days you want cleaning. A guide price and any questions come back within two business hours.
Days 2 to 5
Free walk-through
We check floor types, access, alarm codes, key holding and any rooms with special rules. Managed buildings can send photos instead. The fixed quote follows, usually the same day.
Week 2
First clean
Your team arrives with everything it needs. The scope is signed off that night, and the first completion report is in your inbox before you get to work.
Month 1
First review
We compare the scope with how the office actually gets used and change tasks, times or frequency. Larger accounts then move to a monthly review.
Free quote
How do I get a free office cleaning quote?
Fill in the form with your office size, suburb and how often you want cleaning, and we reply by email within two business hours with a guide price and a time for a free walk-through. The fixed quote follows the walk-through.
Handy to have ready
- Floor area, or the number of desks
- How many kitchens and bathrooms you have
- The hours the building is open to contractors
- When your current cleaning contract ends
- 01
We read every request ourselves. No call centre, no bidding platform. The person who replies is the person who will run your walk-through.
- 02
You get a price in writing. The quote shows the cost per visit, what each visit covers and the start date we can offer.
- 03
Nothing is signed until you are ready. Accept by email and we book the first clean. Prefer to send documents first? Use our contact and free quote page.
Guides
Which guides help you buy office cleaning well?
Three guides answer most of the questions office managers bring to us: what cleaning should cost, what a proper checklist looks like, and how to compare providers without getting burned. Every one is free to read, with more in our office cleaning guides library.
What office cleaning costs
Per-visit and hourly benchmarks by office size, and the line items that inflate a quote.
Read the cost guide
The daily, weekly and monthly list
A room-by-room list you can hand to any cleaner, or use to audit the one you have.
Open the checklist
Comparing cleaning companies
Eight questions to ask before you sign, and the red flags that show up in cheap quotes.
Read the buying guideQuestions
What do office managers ask before booking a cleaner?
These six come up in nearly every first conversation. Each answer starts with the short version. For contracts, keys, alarms and holidays, see our office cleaning FAQ.
What does office cleaning cost in Melbourne?
How often should an office be cleaned?
Are your cleaners police-checked?
Do you clean after hours?
Do you have lock-in contracts?
Do you supply cleaning products and equipment?
Ready to walk into a clean office on Monday?
Professional office cleaning in Melbourne does not need a long tender. Tell us the size of your office and when you want it cleaned. You will have a guide price within two business hours and a walk-through booked this week.